Privacy Policy 

At Vista Estrella Luxury Retreat, we are committed to protecting the privacy and confidentiality of our guests' personal information. This Privacy Policy outlines how we collect, use, and safeguard the data we collect from guests during their stay.

 

1. Information we collect:

 

Personal Information: We may collect personal information such as names, contact details, payment information, ID’s and preferences when guests make a reservation or interact with us. 

 

Guest Preferences: We may collect information about guest preferences and special requests to enhance their stay experience. 

Communication: We may collect information from communications with guests, including emails, messages, and feedback.

 

2. How we use guest information:

 

• Reservation Management: We use guest information to manage reservations, process payments, and provide accommodation services.

• Communication: We may use guest information to communicate with guests about their reservation, send important updates, and respond to inquiries or requests.

• Guest Experience: We use guest information to personalize their experience and tailor our services to meet their preferences.

• Marketing: With guest consent, we may use contact information to send promotional offers, newsletters, and updates about our property. 

 

3. Data sharing and disclosure:

 

Third-Party Service Providers: We may share guest information with trusted third-party service providers who assist us in managing reservations, processing payments, and delivering services. 

Legal Compliance: We may disclose guest information when required to comply with legal obligations, respond to lawful requests, or protect our rights, property, or safety. 

Business Transfers: In the event of a merger, acquisition, or sale of assets, guest information may be transferred as part of the transaction. 

 

4. Data security:

 

We implement security measures to protect guest information against unauthorized access, disclosure, alteration, or destruction.  Access to guest information is restricted to authorized personnel who have a legitimate need to access such data.

 

5. Data retention:

 

We retain guest information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. 

 

6. Guest rights: 

 

Guests have the right to access, correct, or delete their personal information upon request. Guests may opt-out of receiving marketing communications at any time by contacting us or using the unsubscribe option provided in marketing emails.

 

7. Children's Privacy: 

 

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. 

 

8. Changes to Privacy Policy: 

 

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on our website, and guests are encouraged to review this policy periodically.

 

By using our services, guests consent to the collection, use, and disclosure of their personal information as described in this Privacy Policy.